Shipping policy

We ship to over 50 countries worldwide, including the United States, United Kingdom, Canada, Australia, Brazil, Russia, India, Indonesia, Thailand, Germany, Italy, Poland, and more.

Order Delivery

  • Processing Time: 1–3 business days. During sales or new launches, processing may take slightly longer.
  • Shipping Time: International orders typically arrive within 3–20 business days.

Note: Business days exclude weekends and public holidays.

Free Shipping Policy

  • Free shipping on orders over $60.
  • South Africa: Free shipping on orders over $80.
  • Philippines & United Arab Emirates: Free shipping on orders over $100.

FAQ

Can I change the shipping address for my order?

We can help update your shipping address before your order enters the packing process.
Please email our support team at pashari@163.com with your order number and new address as soon as possible.

Address changes may be limited during high-volume periods (launches, promotions, etc.).

My order has shipped, but I need to change the address.

We cannot modify the address once the package has been shipped.
If the package is returned due to an incorrect or undeliverable address, your order will be canceled and refunded. We will notify you if this occurs.

We cannot reship returned orders. If you still want the items, you will need to place a new order.

How do I track my order?

Once your order ships, you will receive a confirmation email with your tracking number.
You may also view tracking information in your account under Order History.

Why isn’t my tracking updating?

International shipping can take 3–20 business days, and tracking status may not update in real time.
Your package is still in transit. Please allow extra time for updates.

My package says delivered, but I didn’t receive it.

Carriers sometimes mark items as delivered early. Please check with your household, neighbors, or local post office.
We are not responsible for lost or stolen packages marked as delivered.

I haven’t received my package 30 days after shipment.

We recommend waiting an additional 5–10 days for updates.
If there is still no progress, contact us at pashari@163.com for assistance.

We offer a 45-Day Money-Back Service:If your item does not arrive within 45 days of shipping, we will issue a full refund immediately. If you later receive the package, we would appreciate your voluntary repayment.

Any other questions?

Please contact us at: pashari@163.com